Secretaries, Personal Assistants and Administrative Assistants perform a variety of administrative and clerical duties necessary to run an organization efficiently.
As the reliance on technology continues to expand in offices, the role of the office professional has greatly evolved. They serve as information and communication managers for an office; plan and schedule meetings and appointments; prepare agendas, organize and maintain paper and electronic files; manage projects; conduct research; and disseminate information. They also may handle travel and guest arrangements.
Secretaries therefore work under a lot of pressure, especially when they work for more than one manager, administrator or other important workers. In addition secretaries have to do many jobs at the same time, deal with a lot of interruptions and have to handle many people with different and sometimes difficult personalities.
This workshop aims to shift from the secretary of old, to the modern concept of ―”inner core assistant".
What is an inner core assistant?
What can set me apart in my role as a Personal Assistant?
How can I best support my manager as Personal Assistant?
How can I improve my EQ, communication Skills and be more assertive in my role?
How to organise my manager’s diary?
How can I become pro-active?
Inner core assistants are responsible for coordinating and managing office administrative duties while offering an extensive level of professional support to executive managers. They need to anticipate their managers‘ needs and assist them to optimise their time. They are relied on to ensure that work is handled efficiently and without the need for constant or direct supervision.
The administrative secretary must regularly exercise independent judgment and action, including making frequent decisions in line with delegated responsibilities from assigned supervisor. As such they must be effective and efficient in their time management and their people skills.
You and your manager – working together
How to get organised and stay organised
Managing small projects
Co-ordinating Meetings, Agenda’s and Minutes
Problem solving and decision making
This two day workshop deals one on one with delegates, utilising not only theoretical tools but focusing strongly on practical examples and exercises, whilst at the same time utilising real issues to demonstrate improved efficiencies in dealing with responsibilities and workload, effective verbal and written communication skills and enhanced skills in dealing with conflict and difficult situations.
Delegates will have a clear understanding of their key role in the organisation and how their improved skills in assisting their bosses and teams can be used to work together towards achieving the goals of the business.
The workshop will enable Secretaries to manage their workload better, improve their skills at working under pressure, assist them to deal with demanding and difficult customers (internal and external to the business) and overall increase their efficiencies as secretaries.
WHAT DELEGATES WILL LEARN
Enhanced emotional intelligence
How to handle conflict situations
How to handle anger and stress
How to perform under pressure
How to manage change effectively
Understanding their key role and responsibilities
How to be more than a secretary – understanding their value in the organization
How to better manage themselves, their bosses, and their co- workers
How to prioritise, delegate and better manage their workload and projects
How to improve their communication skills and effectively deal with bosses, clients and employees
How to improve themselves and enhance their contribution to the business
How the role of a secretary has evolved in recent years
Why the role has become so valuable in an organization
Key management skills secretaries need
Effective communication skills
Understanding and mastering Emotional Intelligence