Unit Standard Accreditation: ID: 57712 US 242824, NQF Level 4, Credits 12
If you want to advance within your company, it's likely that you will have to take on a leadership role.
“A leader is a person with a compass in his head and a magnet in his heart” Great leaders and managers are trusted and respected because they are capable of making the right decisions and people want to follow their lead. The good news is that leadership abilities can be continuously developed so whether you are currently a manager or newly promoted or appointed to this role this workshop will give you all the information and practical tools you need.
This workshop will equip you not only with a list of actions all managers should take and which mistakes to avoid, but also provide you with the knowledge and know-how to ensure sustainable successful leadership and management into the future.
This two day workshop deals one on one with the delegates, utilising not only theoretical tools but focusing strongly on practical examples and exercises, whilst at the same time utilising real issues to demonstrate improved efficiencies in dealing with their new responsibilities and challenges. This workshop will equip them with the tools they will need to successfully lead and manage their teams.
Gain a clear understanding of what leadership and management entails, have improved verbal and written communication skills, have a clear understanding of goal setting, how to manage change and be equipped with enhanced skills in dealing with conflict and difficult situations.
Delegates will leave with a clear understanding of their role in the organisation and how their improved skills will enable them to lead their team to work together towards achieving the goals of the business.
What Is Leadership?
Management Vs. Leadership
Mistakes Managers Make And How To Avoid Them
Get What You Want Out Of Your Team
Better Results Through Effective Relationships
Understanding And Managing Change
Enhanced Emotional Intelligence
Anticipating And Resolving Conflict
How To Handle Anger And Stress
Coping With Difficult Employees
Fostering A Positive Work Environment
People Drivers – Motivating Others
Effective Goal Setting
Protect Your Time From Infringement
Avoid Pointless Meetings
Understanding Group Needs Vs. Personal Needs
Assessing the various ways of successfully managing people and finding the method most suited to you
Discovering ways of raising sensitive topics in informal meetings to ensure you get the point across
Knowing when an informal meeting is not going to achieve results and where to go from there
Training yourself to deal with awkward situations as soon as they arise and not waiting until they get out of control
Using techniques to discipline your staff in a way that not only corrects their behavior, but also motivates them
Communicating effectively with your staff by clearly stating your requirements and listening carefully to complaints and suggestions
Leading by example: avoiding common unproductive people management behaviors!
Detailed Workshop Outline
When do you lead and when do you manage?
The definitions of leaders and managers are juxtaposed. The role of the leader as coach is explained and explored.
Building and developing a team
Getting a team together means you need the right 'players'. How do you identify talent? And how do you develop talent? Helping yourself become leaders in their own positions will strengthen the team exponentially. But to keep them motivated means they need to be recognised and rewarded - within a system that works for your team.
A strategy within a strategy
All companies or organisations have operating strategies designed to help them reach their objective. A team strategy that fits into the strategy of the bigger organisation is an invaluable tool. Learn how to design it from scratch and how to use it as a coaching / management tool.
Making Tough Decisions
Working with a 'disease free' team
Making tough decisions is one of the most difficult jobs of a leader. Many of these decisions are centred on staff. Learn how to navigate when in the stormy waters of tough decisions and how to distinguish between fact, feeling, perspective and motive.
There are also tough operational decisions. It's necessary to learn proper fact-finding tools and strategies to help you make decisions based on solid information.
Attributes of Leaders
As much as you love or hate the idea, you will have to work on yourself too. You are the only person you can change. However, if you are humble and authentic it is much easier to influence and coach those around you. Of course, dealing with people requires emotional intelligence. Learn to use tools such as 'Transactional Analysis', 'Empathy Chairs' and the 'Johari Window' that will help you to develop the necessary people skills.