Conflict may be caused by a competition for resources, a disagreement about procedures, or a disagreement about a decision. However, conflict doesn't need to be a negative influence. Conflict can also lead to new ideas, new opportunities and a healthier work environment. This workshop will teach you the skills to resolve workplace conflicts to the satisfaction of everyone involved.
Defuse potentially negative situations with confidence and ease
The ability to have conflict or handle difficult conversations is vital when managing staff or teams, and in getting staff to approach each other with a more cohesive attitude in the workplace or on projects.
Manage conflict in an effective and positive manner
The increasingly vital skill of conflict management is something that touches all our lives. Whether business or personal, we all need to, at one point or another, defuse potentially negative situations, negotiate effectively and handle awkward conversations.
This sought-after ability is even more crucial when it comes to the management of staff or teams, particularly in a country like South Africa that offers such a diverse range of cultures, religions, ethnicity and language.
What is conflict?
A typical escalation
Clarifying confusion about conflict
When is conflict needed
Conflict is a problem when it escalates
Types of managerial actions that cause workplace conflicts
Key managerial actions / structures to minimise conflicts
How do people respond to conflict? Fight or flight?
Ways people deal with conflict
What factors can affect our conflict modes
Conflict is the stuff of life
Creating an individual conflict management plan
Who should attend?
Junior Managers who would like form a strong basis for their management style
Up-and-coming staff who have been in conflict with peers or management
Senior managers and members of staff who are responsible for the day-to-day development of staff
Staff or management who work or liaise with customers or clients/managing corporate relationships
What Will Be Covered On This Two-Day Workshop
Effective Communication Skills
When is communication effective?
What are the barriers to effective communication?
What is active listening?
The importance of clarifying expectations
How to communicate assertively
It is how you say it, more than what you say!
How to keep conversations focused
How to give and receive positive feedback
What is it and how can I improve it?
How to use EQ to influence people
How to use EQ to manage conflict and difficult conversations
How to manage yourself and others through change and decision making
The beginnings of conflict and how to recognize it
Knowing yourself and your conflict hotspots
How to manage conflict effectively and positively
How to manage anger in yourself
How to calm down angry people
How to have a difficult conversation
What are Crucial Conversations?
What is Courageous Communication?
Courageous Communication transcends the regular dialogue we partake in daily. It's about the conversations we know we need to have but are hesitant to because of the fear of ruffling feathers. Whether you're a part of a start-up or a multinational corporation, every member, from the intern to the CEO, has a role to play in fostering this form of communication.
Courageous Conversation is more than just a buzzword. It's a fundamental shift in how organizations approach dialogue and discourse.
Courageous conversations are those which you initiate to discuss the issues that you would rather avoid – the 'undiscussable'. They will often take the most courage and require you to speak candidly and listen openly, and are often the ones that make the biggest impact.
Being part of every conversation or debate and diving into necessary conversations even if they might rock the boat.
Transactional Analysis as a tool to deal with conflict