Being able to communicate, negotiate and present effectively is a critical management skill. When communication is not effective it can create conflict, misunderstandings and barriers that can negatively influence our most important inter-personal relationships at work and at home. Knowing how to communicate, negotiate and listen effectively can make the difference between success and failure.
This course is designed to provide delegates at supervisory and middle management level with the skills, knowledge, techniques and strategies to communicate, negotiate and present effectively so that they can get their point across in a confident, clear manner, improving efficiency and productivity.
Be memorable and persuasive Good communication skills can really make or break any business undertaking - great communication leaves a memorable and long-lasting impression, that never fails to leave customers coming back for more, more, more!
Unpack and understand the language and communication skills you need to develop your verbal and written communication skills, as well as understand the processes of persuasion.
Effective communication skills
Effective Presentation and Negotiation skills
Coping with confrontation
RACI Model for improved communication
How to employ EQ to be a better communicator
Creating a positive impact on the audience
Communication skills – Voice projection, vocal techniques
Time Management skills in Presentations
Managing Gender and Cultural differences during presentations
Understanding and projecting a positive attitude towards one’s audience
Planning effectively for presentations
How to handle questions / feedback effectively
How to think on your feet
Knowing when and why to use the different types of presentations
Presenting in front of a camera – this is particularly effective when we present an on-site workshop. We record the delegates before and after presentations.