Our Workshops

Description

1-DAY WORKSHOP

Business etiquette is so much more complex than knowing table manners!

Staff members who know the basic rules of business etiquette and good manners will not only enhance your image - they may even delight your clients. How your staff members treat your clients will make all the difference in the clients' experience...and good experiences make people come back for more.

In this workshop we cover how to be considerate of others, appropriate dress, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills, small talk.  Cultural differences affecting South African’s in everyday business. 

Delegates will learn the hidden value – and priceless potential – of image, etiquette and protocol and how it can make a difference to their career success and your business.

“Etiquette means behaving yourself a little better than is absolutely essential.”

In life and in business first impressions as well as on-going interactions are critical because people buy from people. Employees’ appearance, attitude and behavior are therefore a direct reflection of your company and brand.

Whether it is appropriate dress or image, sending out professional business communication, wording an email correctly or having awareness about cultural sensitivities, having good business etiquette can give us the edge in almost every situation.

How do your employees measure up?

The course addresses frequently asked questions such as:

• What is business etiquette?
• Why is business etiquette important?
• What is professional conduct?
• How to maintain a professional appearance
• How should I behave in an open plan office?
• How to develop positive, professional relationships with your co-workers and superiors

Have you ever been in a situation where:

• You meet someone important and have no idea what to say or do?
• You show up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. This Business Etiquette workshop will help participants look and sound their best no matter what the situation.

This is a highly interactive and participative workshop which includes a combination of delegate input on real life experiences and facilitator guidance.

The Role of Good Manners in Business

When using accepted etiquette, you’re using behaviours that encourage human response.  You are more likely to get positive results, earn co-operation and support, get commitments, gain clients, and keep peace!

Greeting Etiquette

Greeting properly and appropriate responses

Introducing people correctly

No-no behaviour in public

Function and Travel Etiquette

Invitations and responding to them

Table settings - what goes where and in which order to use it

Table etiquette - being gracious and considerate

Respect for speakers and schedules

Adhering to function dress codes

General Behavioural Principles at Work

Honour other people’s territory

Expand your knowledge

Handle mistakes gracefully

Honour your working hours

Grooming

Dressing appropriately for work: you don't want to be remembered for all the wrong reasons

Hair, make-up and accessories: make it work for you

Personal hygiene: 99% isn't good enough

Multi-Cultural Etiquette

Cultural differences and their effect on business etiquette

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On-Site Workshops

• All workshops are offered in-house at your offices to a minimum of 5 delegates
• You provide the venue and refreshments, Front Foot supply all the workshop material

 Remote Workshops

• All workshops are offered remotely to a minimum of 5 delegates
• Front Foot supply all the electronic workshop material

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