Business etiquette is so much more complex than knowing table manners!
Staff members who know the basic rules of business etiquette and good manners will not only enhance your image - they may even delight your clients. How your staff members treat your clients will make all the difference in the clients' experience...and good experiences make people come back for more.
In this workshop we cover how to be considerate of others, appropriate dress, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills, small talk. Cultural differences affecting South African’s in everyday business.
Delegates will learn the hidden value – and priceless potential – of image, etiquette and protocol and how it can make a difference to their career success and your business.
“Etiquette means behaving yourself a little better than is absolutely essential.”
In life and in business first impressions as well as on-going interactions are critical because people buy from people. Employees’ appearance, attitude and behavior are therefore a direct reflection of your company and brand.
Whether it is appropriate dress or image, sending out professional business communication, wording an email correctly or having awareness about cultural sensitivities, having good business etiquette can give us the edge in almost every situation.
How do your employees measure up?
The course addresses frequently asked questions such as:
What is business etiquette?
Why is business etiquette important?
What is professional conduct?
How to maintain a professional appearance
How should I behave in an open plan office?
How to develop positive, professional relationships with your co-workers and superiors
Have you ever been in a situation where:
You meet someone important and have no idea what to say or do?
You show up at an important meeting under or overdressed?
Let's face it: we've all had those embarrassing etiquette gaffes. This Business Etiquette workshop will help participants look and sound their best no matter what the situation.
This is a highly interactive and participative workshop which includes a combination of delegate input on real life experiences and facilitator guidance.
KEY BENEFITS OF ATTENDING
Understand how to communicate and interact with colleagues and peers.
Learn techniques that allow others to feel heard, involved, claim ownership and responsibility
Learn how to positively influence people and colleagues to get results
Learn how to diffuse conflict situations
Understand the dynamics of successful approaches
Apply your powerful communication skills to growing other areas of your business life
Learn how to identify and address behavioural patterns and problems
Learn how to align individual values with company values as a tool for direction and focus
When to apply the rules
The best approach for yourself, teams and projects
The tick box of successful goal setting
How to create vision and team buy-in
How to influence teams and people
The Role of Good Manners in Business
When using accepted etiquette, you’re using behaviours that encourage human response. You are more likely to get positive results, earn co-operation and support, get commitments, gain clients, and keep peace!
Greeting properly and appropriate responses
Introducing people correctly
No-no behaviour in public
Function and Travel Etiquette
Invitations and responding to them
Table settings - what goes where and in which order to use it
Table etiquette - being gracious and considerate
Respect for speakers and schedules
Adhering to function dress codes
General Behavioural Principles at Work
Honour other people’s territory
Expand your knowledge
Handle mistakes gracefully
Honour your working hours
Dressing appropriately for work: you don't want to be remembered for all the wrong reasons
Hair, make-up and accessories: make it work for you
Personal hygiene: 99% isn't good enough
Cultural differences and their effect on business etiquette