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Our Workshops

Professional Office Administrator

Finance and Administration

Description

 

2-Day Workshop

From talking on the telephone to managing meetings, managing time and managing stress, well-organised and professional Admin Officers are an enviable resource in any economy.

Continuously improve your skills - in the areas that really count

Administrative professionals and Executive Assistants often see themselves in their support roles as being non-leaders - everybody is a leader; no matter what position you hold.

Managers want their administrators to be exceptional since those who are, contribute significantly to their success.  These days you need to be extremely competent and totally reliable, capable of taking on wider tasks.

The role of the Office Administrator is one that is incredibly undervalued. During this session we explore ways to push for more recognition within your organization. 

The Office Administrator’s job has changed significantly in recent years – the shift in responsibility, the challenges faced, the drivers of change and the need for skills development and training.

Meetings, agendas, managers and more - Office Administrators need to excel not only in the technical aspects of their field, but also need a skillset that enables them to build strong relationships with their team, colleagues and customers.

Understand the importance of your role in the organisation

What does it mean to be an office administrator?

How does my role add value to the organisation?

DAY ONE

Your role and impact in the organization

  • Understand the importance of your role in the organization
  • Define areas of responsibility
  • Determine the critical success factors to fulfill your roles
  • Managing your expectations and your manager’s expectations

Self-Management

  • Personal branding
  • Building your confidence and assertiveness
  • Understanding the basic business etiquette guidelines
  • Understanding the element of personal image and its impact on the organization

Essential Office Administration Skills

  • Meetings, agendas and minutes
  • What to do before, during and after a meeting
  • How to create an agenda
  • How to be an effective minutes recorder
  • Understanding the importance of recording minutes
  • Correctly
  • How to ensure an effective meeting
  • Filing Systems
  • Why should organisations have a good filing system
  • Important things to know about filing
  • How to set up a filing system

Customer Care excellence

  • Why is customer care important?
  • What is customer care excellence?
  • How to deal effectively with conflict
  • Avoiding conflict and converting potentially negative situations into positive ones
  • Top telephone tips

DAY TWO

Improved Business Communication Skills

  • Defining effective communication
  • Verbal, non-verbal and written communication
  • Barriers to effective communication
  • Body language and communication
  • Communication ethics and value in the organization
  • Understanding reporting levels and lines of authority
  • Active listening and effective feedback skills
  • Business writing (including e-mail, letters and reports)
  • Communication tips

Time and Stress Management 

  • Developing an effective working plan for yourself
  • Analyze your time wasters and robbers
  • Implementing processes, habits and systems to manage your time and optimize your effectiveness
  • Efficiency vs. Effectiveness
  • Managing , prioritising and balancing an ever increasing ‘to do’ list
  • Dealing with interruptions
  • Overcoming procrastinations
  • How to priorities
  • How to delegate
  • Barriers to effective time management
  • Is stress good or bad?
  • How do you handle stress to your advantage?
  • Reviewing the impact of stress and coping with it

Change Management

  • What is change?
  • The change process and its implications
  • Dealing with the effects of change in the work environment
  • Tips to making major life changes

Join us for this exciting two-day intervention and leave armed and empowered with the skills you need to effectively and productively complete your work in a way that entrenches you as a an invaluable - and irreplaceable - business asset.

Learn what is required of you to support your team and manager more effectively

Learn how to effectively provide administrative support for projects

Learn how to manage and organise small events and meetings

Learn how to handle confrontation and difficult situations

Learn how to plan and prioritise your workload

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On-Site Workshops

  • All workshops are offered in-house at your offices to a minimum of 5 delegates
  • You provide the venue and refreshments, Front Foot supply all the workshop material

 Remote Workshops

  • All workshops are offered remotely to a minimum of 5 delegates
  • Front Foot supply all the electronic workshop material

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Workshop Dates