From talking on the telephone to managing meetings, managing time and managing stress, well-organised and professional Admin Officers are an enviable resource in any economy.
Continuously improve your skills - in the areas that really count
Administrative professionals and Executive Assistants often see themselves in their support roles as being non-leaders - everybody is a leader; no matter what position you hold.
Managers want their administrators to be exceptional since those who are, contribute significantly to their success. These days you need to be extremely competent and totally reliable, capable of taking on wider tasks.
The role of the Office Administrator is one that is incredibly undervalued. During this session we explore ways to push for more recognition within your organization.
The Office Administrator’s job has changed significantly in recent years – the shift in responsibility, the challenges faced, the drivers of change and the need for skills development and training.
Meetings, agendas, managers and more - Office Administrators need to excel not only in the technical aspects of their field, but also need a skillset that enables them to build strong relationships with their team, colleagues and customers.
Understand the importance of your role in the organisation
What does it mean to be an office administrator?
How does my role add value to the organisation?
Your role and impact in the organization
Understand the importance of your role in the organization
Define areas of responsibility
Determine the critical success factors to fulfill your roles
Managing your expectations and your manager’s expectations
Building your confidence and assertiveness
Understanding the basic business etiquette guidelines
Understanding the element of personal image and its impact on the organization
Essential Office Administration Skills
Meetings, agendas and minutes
What to do before, during and after a meeting
How to create an agenda
How to be an effective minutes recorder
Understanding the importance of recording minutes
How to ensure an effective meeting
Why should organisations have a good filing system
Important things to know about filing
How to set up a filing system
Customer Care excellence
Why is customer care important?
What is customer care excellence?
How to deal effectively with conflict
Avoiding conflict and converting potentially negative situations into positive ones
Top telephone tips
Improved Business Communication Skills
Defining effective communication
Verbal, non-verbal and written communication
Barriers to effective communication
Body language and communication
Communication ethics and value in the organization
Understanding reporting levels and lines of authority
Active listening and effective feedback skills
Business writing (including e-mail, letters and reports)
Time and Stress Management
Developing an effective working plan for yourself
Analyze your time wasters and robbers
Implementing processes, habits and systems to manage your time and optimize your effectiveness
Efficiency vs. Effectiveness
Managing , prioritising and balancing an ever increasing ‘to do’ list
Dealing with interruptions
How to priorities
How to delegate
Barriers to effective time management
Is stress good or bad?
How do you handle stress to your advantage?
Reviewing the impact of stress and coping with it
What is change?
The change process and its implications
Dealing with the effects of change in the work environment
Tips to making major life changes
Join us for this exciting two-day intervention and leave armed and empowered with the skills you need to effectively and productively complete your work in a way that entrenches you as a an invaluable - and irreplaceable - business asset.
Learn what is required of you to support your team and manager more effectively
Learn how to effectively provide administrative support for projects
Learn how to manage and organise small events and meetings
Learn how to handle confrontation and difficult situations