Emotional Intelligence – what is it and why does it matter?
"The greatest ability in business is to get along with others and influence their actions."
EQ, more than IQ, determines professional and personal growth and success. The fundamentals of EQ will improve your inter-personal relationships, communication skills and increase your professional and personal success. EQ can be developed to increase your skills in being organized, effective, focused and positively motivated.
A positive mind set and attitude have been known to conquer illnesses, extend life span, help create better coping skills, increase your immune system as well as establish emotional and mental health and wellness.
When it comes to leadership positions, there is no greater barrier to performance than emotional intelligence. A little training can make a big difference. Companies sell themselves short by failing to develop leaders with emotional intelligence. It is imperative that leaders set the right emotional tone for others to follow
Accept that uncertainty, frustration, and disappointment are part of any work environment. Rather than complaining or acting out, brainstorm alternatives or solutions that might be beneficial to you and your company. Present those ideas in a professional and calm way.
When psychologists began to write and think about intelligence, they focused on cognitive aspects, such as memory and problem-solving. However, there were researchers who recognized early on that the non-cognitive aspects were also important. For instance, David Wechsler defined intelligence as "the aggregate or global capacity of the individual to act purposefully, to think rationally, and to deal effectively with his environment".
When Salovey and Mayer coined the term emotional intelligence in 1990, they described emotional intelligence as "a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action".
High Emotional Intelligence leads to greater success
EQ is a far greater predictor of personal success than IQ or education. Further research into EQ has proven conclusively that individuals with well-developed emotional intelligence are more productive employees, better leaders and lead more successful personal lives.
What is Emotional Intelligence and why is it important?
Emotional Intelligence, Self-Awareness and Self-Management
EQ and the Characteristics Of A High vs. Low EQ
What To Do With Your Emotions
How to use EQ Practically in your Daily Life at Work and Home
How to use EQ communication principles in all situations
Emotional Intelligence and Inter-Personal Relationships
Transactional Analysis as a Basis For EQ Interaction
The roots and philosophy of transactional analysis
What’s an Amygdala Hijack?
An intense emotional reaction that’s out of proportion to the circumstance.
Locus of Control
The degree to which individuals perceive that outcomes result from their own behaviors, or from forces that are external to themselves. This produces a continuum with external control at one end and internal control at the other.
Consider how your negative emotions - anger, jealously, frustration, disengagement, may have impacted your co-workers in the past. Acknowledge the fallout and repercussions of your emotion.
Take an honest look at your own strengths and weaknesses.
Improve your motivation today - recognize that everyone is more drawn to positive, energized, and inspiring people.
Set inspiring goals for yourself and determine specific actions to reach your goals.
Improve your ability to show empathy and your social skills.
Practice active listening and reflect back what the other person is saying, so it’s clear you both understand what’s being communicated. When people feel heard, they tend to be more willing to cooperate and compromise.
Consciously try to view situations from the other person’s point of view. This is particularly important in conflict situations that can easily create a stalemate.
Recognize that we’re all working from the knowledge and experiences we have — rather than judging the person as right or wrong or good or bad.
Practice the Golden Rule — treat others the way you want to be treated in all situations.
Become the go-to person who finds solutions and resolves conflict. When you have integrity, you’re even-handed and calm, and you’re committed to finding the best and right outcome, people will begin to see you as essential and knowledgeable.
Understand the person you’re talking to. You can’t have a one-size-fits-all approach to interacting with everyone in the workplace. You need to know how to finesse and tailor an interaction to the person involved, based on their personality, cultural orientation, and position in the company.