Our Workshops

Conflict Management & Crucial Conversations

Conflict Management & Crucial Conversations



Conflict Management & Crucial Conversations

2-Day Workshop Outline

Conflict occurs in the workplace every day.

Conflict may be caused by a competition for resources, a disagreement about procedures, or a disagreement about a decision. However, conflict doesn't need to be a negative influence. Conflict can also lead to new ideas, new opportunities and a healthier work environment. This workshop will teach you the skills to resolve workplace conflicts to the satisfaction of everyone involved.

Defuse potentially negative situations with confidence and ease

The ability to have conflict or handle difficult conversations is vital when managing staff or teams, and in getting staff to approach each other with a more cohesive attitude in the workplace or on projects.

Manage conflict in an effective and positive manner

The increasingly vital skill of conflict management is something that touches all our lives. Whether business or personal, we all need to, at one point or another, defuse potentially negative situations, negotiate effectively and handle awkward conversations.

This sought-after ability is even more crucial when it comes to the management of staff or teams, particularly in a country like South Africa that offers such a diverse range of cultures, religions, ethnicity and language.

Managing Conflict

  • What is conflict?
  • A typical escalation
  • Clarifying confusion about conflict
  • When is conflict needed
  • Conflict is a problem when it escalates
  • Types of managerial actions that cause workplace conflicts
  • Key managerial actions / structures to minimise conflicts
  • How do people respond to conflict? Fight or flight?
  • Ways people deal with conflict
  • What factors can affect our conflict modes
  • Conflict is the stuff of life
  • Creating an individual conflict management plan

Who should attend?

  • Junior Managers who would like form a strong basis for their management style
  • Up-and-coming staff who have been in conflict with peers or management
  • Senior managers and members of staff who are responsible for the day-to-day development of staff
  • Staff or management who work or liaise with customers or clients/managing corporate relationships

What Will Be Covered On This Two-Day Workshop

Effective Communication Skills

  • When is communication effective?
  • What are the barriers to effective communication?
  • What is active listening?
  • The importance of clarifying expectations
  • How to communicate assertively
  • It is how you say it, more than what you say!
  • How to keep conversations focused
  • How to give and receive positive feedback

Emotional Intelligence

  • What is it and how can I improve it?
  • How to use EQ to influence people
  • How to use EQ to manage conflict and difficult conversations
  • How to manage yourself and others through change and decision making

Conflict Management

  • The beginnings of conflict and how to recognize it
  • Knowing yourself and your conflict hotspots
  • How to manage conflict effectively and positively
  • How to manage anger in yourself
  • How to calm down angry people
  • How to have a difficult conversation

What are Crucial Conversations?                                                                            

What is Courageous Communication?

Courageous Communication transcends the regular dialogue we partake in daily. It's about the conversations we know we need to have but are hesitant to because of the fear of ruffling feathers. Whether you're a part of a start-up or a multinational corporation, every member, from the intern to the CEO, has a role to play in fostering this form of communication.

Courageous Conversation is more than just a buzzword. It's a fundamental shift in how organizations approach dialogue and discourse. 

Courageous conversations are those which you initiate to discuss the issues that you would rather avoid – the 'undiscussable'. They will often take the most courage and require you to speak candidly and listen openly, and are often the ones that make the biggest impact.

Being part of every conversation or debate and diving into necessary conversations even if they might rock the boat.                       

Transactional Analysis as a tool to deal with conflict


On-Site Workshops

  • All workshops are offered in-house at your offices to a minimum of 5 delegates
  • You provide the venue and refreshments, Front Foot supply all the workshop material 

Remote Workshops

  • All workshops are offered remotely to a minimum of 5 delegates
  • Front Foot supply all the electronic workshop material


Workshop Dates