Our Workshops

Outlook Level 1 & 2


1-Day Workshop

What is Microsoft Outlook used for?

Outlook allows you to send and receive email messages, manage your calendar, store names and numbers of your contacts, and track your tasks.

However, even if you use Outlook every day, you might not know some of the cool things it can do to help you be more productive.

Learn how to compose and manage messages, customise mail and set up calendar options. By the end of the day you will be able to schedule appointments and meetings, manage your contacts, create and manage tasks and create notes.

Modify message options, find and sort outlook items, save and archive mail. You will learn more advanced contact management, to record journal entries and share folders.

Detailed Workshop Outline

Getting Started with Outlook

  • Log On to Outlook
  • The Outlook Environment
  • Compose and Send a Simple Message
  • Open a Message
  • Reply to a Message
  • Forward a Message
  • Print a Message
  • Delete a Message

Managing Mail

  • Open and Save an Attachment
  • Flag a Message
  • Create a Folder
  • Move and Copy Messages to a Folder
  • Delete a Folder
  • Save and Archive Mail
  • Save Messages in Alternate Formats
  • Import Messages
  • Protect Personal Folders

Setting Calendar Options

  • Set Work Days and Times
  • Display Other Time Zones
  • Set Free/Busy Options
  • Print the calender

Managing Contacts

  • Add and edit a Contact
  • Delete a Contact
  • Create and Modify a Distribution List
  • Sort Contacts
  • Find a Contact
  • Forward Contacts
  • Create a vCard from a Contact
  • Export Contacts
  • Perform a Mail Merge
  • Link Items to a Contact

Find and Sort Outlook Items

  • Sort Messages Using Multiple Criteria
  • Find Messages Using Multiple Criteria
  • Filter Messages
  • Organize Messages
  • Enable Groups
  • Manage Junk Email
  • Save and Archive Mail
  • Save Messages in Alternate Formats
  • Import Messages
  • Protect Personal Folder

Outlook Customisation

  • Create the Toolbars
  • Create A New Toolbar
  • Customise the Menus
  • Create a Folder Home Page
  • Working Offline and Remotely
  • Create an Offline Folder File
  • Make a Folder Available Offline
  • Create a Send/Receive Group
  • Download Messages

Composing Messages

  • Address a Message
  • Format a Message
  • Check Spelling and Grammar
  • Attach a File
  • Modify Message Settings
  • Modify Delivery Options
  • Modify Message Formats
  • Insert a Hyperlink

Personalizing Your Mail

  • Use Stationery
  • Create and Modify Signatures

Scheduling Meetings

  • The Outlook Calendar
  • Schedule a Meeting
  • Assign a Category to an Appointment
  • Reply to a Meeting Request
  • Propose a New Meeting Time
  • Track Meeting Responses
  • Update a Meeting Request
  • Cancel a Meeting Request

Managing Tasks

  • Create and edit a Task
  • Assign a Task
  • Update a Task
  • Reply to a Task Request
  • Send a Task Update
  • Track Assigned Tasks

Sharing Folders

  • Specify Folder Permissions
  • Access another User's Folder
  • Delegate Access to Folders

Organise Outlook Items

  • Create Search Folders
  • Custom Search folder
  • Use Search folders
  • Create Rules
  • Out of the Office Assistant
  • Apply Conditional Formatting

Advanced Contact Management



On-Site Workshops

  • All workshops are offered in-house at your offices to a minimum of 5 delegates
  • You provide the venue and refreshments, Front Foot supply all the workshop material

Remote Workshops

  • All workshops are offered remotely to a minimum of 5 delegates
  • Front Foot supply all the electronic workshop material


Workshop Dates